The Issue ...

In essence, they are impossible to contact for almost any reason other than canceling your account.  There is no contact information on their website - no email, no phone number and no location address.  If you have a PRO (paying) Photobucket subscription, and you wish to ask about it or change or challenge a recurring subscription, you're totally out of luck.

The Beef ...

In my case, I'd been a Photobucket Pro account member since 2004.  I paid $40 every 2 years, which insured I had plenty of server space and no pop-up ads.  I paid a recurring subscription via a credit card.  Last month (July 13th) they debited my credit card for $39.90 as the account subscription was to end this month (August).  No problem.  However, when I checked my account status at the Photobucket site, it listed I would be charged for my subscription on October 14th.  As mentioned above, there is no contact info on their website.  There is a phone number attached to a credit card payment and that only goes to voice mail - you will not get a return call.  In my account there's a link that allows you to cancel a paying subscription.  I clicked it and got a pop-up email link with text saying that I could only cancel my account by first sending and email to them (Photobucket) explaining why I wished to cancel.  So I did, figuring I'd at least get to email chat with someone.  Nope, no such luck. I did get an email back saying my account would be canceled in 2 days.  It was.

The Moral ...

I hope my fiasco with Photobucket will give you pause for using their service.  If you do, Good Luck.

What do you use now Rob?
I have had to email a few times and it is a fiasco.
Glad you got it worked out.
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