Trad Gang

Main Boards => PowWow => Topic started by: McDave on March 30, 2018, 10:05:32 PM

Title: Great customer service
Post by: McDave on March 30, 2018, 10:05:32 PM
I have a Bohning crester that is about 4 years old.  The other day, it just stopped working in the middle of a cresting job.  I called 3 Rivers, but since it was well out of warranty, they advised me to call Bohning about getting it repaired.  I called Bohning, and from the moment they answered the phone, they made me feel like I was the most important customer they have ever had.  We decided it was probably a burned out motor, and they had one on the way to me the next day, free of charge!  I received it today, and had it working again in about a half hour.  No shipping the crester back to them, just one phone call and the problem was taken care of.  Way to go, Bohning!
Title: Re: Great customer service
Post by: Terry Lightle on March 31, 2018, 03:20:30 PM
Great company with great products!
Terry
Title: Re: Great customer service
Post by: Sam McMichael on March 31, 2018, 03:58:40 PM
One of the pleasant things about trad archery is the numerous stories of outstanding customer service regarding suppliers. I just wish I got this same kind of service from retailers in the general marketplace.
Title: Re: Great customer service
Post by: Terry Lightle on April 01, 2018, 07:41:54 AM
The retailers in the general market place do not have the love for their work that us in the traditional archery business do.
Terry
Title: Re: Great customer service
Post by: Possum Head on April 01, 2018, 10:40:48 PM
 :thumbsup: Love their Fletch Tite